Comview Receives top Customer Satisfaction Award at AOTMP’s TEM WMM 2011 Conference
Huntington Station, NY – February 16, 2011 – John Perri, Founder and CEO of Comview Corporation, a leading provider of Telecom Expense Management services, was on hand at the recent AOTMP TEM WMM 2011 conference where he was presented with a top award in customer satisfaction. Comview achieved the number one customer satisfaction ranking in Telecom Expense Management and number two overall, in AOTMP’s 2010 enterprise survey and State of the Industry report.
Presenting the award to Perri was AOTMP President and CEO, Tim Lybrook. “We are thrilled to be recognized by our customers for the high satisfaction they have in both our product platform and service levels,” said Perri, “We have always stressed the importance of pleasing the customer no matter what it takes and this reflects the success of that business approach,” added Perri.
Comview’s Total Talk Management is the industry’s first truly integrated TEM WMM platform. Compared to legacy TEM platforms where users must look across multiple systems to understand usage, Total Talk Management allows users to manage all of their telecom usage and assets from one place.
During the 2010 survey, over 1,100 enterprises rated and ranked their Telecom Expense Management (TEM) and Wireless Mobility (WMM) suppliers by their overall satisfaction with their supplier. Against a field of some 25 top TEM and WMM suppliers, Comview topped the rankings for combined TEM and WMM platform providers.
According to the report, “For those enterprises seeking the services of a Supplier, there has been little independent information available to compare Suppliers and assess their performance. With this in mind, and as a major focus of this study, AOTMP set out in April 2010 to rank the Top 50 Suppliers in the industry based upon enterprise satisfaction. Over a five month period, enterprises were asked to rate their satisfaction with the Suppliers they have used over the past 12 months, using a 1-10 satisfaction scale (1 being lowest/10 being highest).”
The report further states, “An overwhelming theme among the top performing Suppliers is the level of service and support that is provided. Words and phrases such as ‘responsive’, ‘proactive’, ‘knowledgeable’, ‘easy to do business with’ and ‘flexible’ are all commonly used by customers of the top companies.
About Comview Corporation
The firm’s flagship offering, Total Talk Management, combines Telecom Invoice Processing, Wireless and IT Asset Management, Procurement and Call Accounting in a single integrated platform. Comview’s managed service/BPO approach and “customer for life” philosophy provide customers with the highest level of service and support and sustainable ROI. Comview’s services are used by major organizations throughout the U.S. and abroad. For additional information about Comview, visit their website at www.comviewcorp.com.
About AOTMP
AOTMP is the leading provider of efficiency and productivity solutions for managing fixed and mobile telecom environments. For additional information visit their website at www.AOTMP.COM
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