The fully outsourced call accounting services include all the necessary hardware, software, data conversion, database setup, training and support.

There is no software to install or maintain, and with the exception of a small, completely solid-state call buffer that easily connects to your PBX(s), there is no on-site hardware.

Call buffers are installed at each location. On a daily basis, the buffer initiates a data transfer using FTP protocol. This requires a LAN connection from the buffer. Alternatively we can collect data via dial in modem.

This data is immediately converted and imported into individual client databases on our servers. The cost for each call is calculated utilizing the most recent rates and tariffs available from individual client carriers. Within minutes, call data is available for client review on our website.

“On demand” data polling is available as a standard system feature as well.

Comview’s real time feature transmits data continuously throughout the day providing near real time capability. The average time from call record leaving the PBX until availability via query is 6 seconds. This proprietary solution is based on Comview’s software designed for Microsoft Windows CE devices such as the HP Ipaq. Data is encrypted and transferred in XML format.

This solution is also less expensive than the older proprietary call buffers while having much more storage capability should there be a disconnect in transmission. Buffer storage capability is between 16 meg and 32 meg depending on model.

Systems users access their data utilizing existing Internet connections and standard web browsers. The website is available 24 hours a day, 7 days a week. User rights are defined by the client system administrator so that user access can be limited to only data relevant to a given user. Queries can be scheduled on a recurring basis to provide any user with automated reports for daily, weekly or monthly information.

Standard Reporting
Monthly, we process the call data to produce a menu of standard reports for the month for each client. Reports are created in both Microsoft Word and Excel formats.

Area Code Summary
Call Type Summary
Corporate Hierarchy Report with Extensions
Corporate Hierarchy Report
Department Summary Report
Directory Assistance Summary Report
Extension Detail Report (Long Distance)
Extension Detail Report
Frequently Dialed Numbers Report
Extension Productivity Report
Extensions with no calls Report
Individual Trunks by Hour - Minutes
Individual Trunks by Hour – Calls
Longest Calls
LATA Summary Report
Most Active Extensions
Most Active Extensions (by Duration)
Most Expensive Calls
System Hourly Call Distribution
Trunk Groups by Hour – Calls
Trunk Groups by Hour - Minutes

These reports are stored on our server for immediate download. All data and reports are accumulated on our servers for up to one year. At the end of each year, we produce a CD-ROM that includes all reporting information for the prior 12 months.

This feature allows call accounting users to customize data analysis on the basis of a variety of record parameters.

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Query reports may be sorted on the basis of a number of factors and may be presented in either detail or summary format.

This data is analyzed quickly and presented in easy to read tabular formats which may be printed or exported in RTF, ASCII or Excel formats.

Queries can be scheduled on a recurring basis to provide any user with automated reports for daily, weekly or monthly information.

Query data is available up to the day prior to the day of request. Should a Comview user wish to view data for the current day, this is accomplished by selecting the “poll on demand” feature.

A complete training session for all system users is provided at service inception. This training is a comprehensive review of the discipline of call accounting, how the Comview service works and how system reports may be utilized as management tools throughout the organization.

Basic user training is available for department managers, HR, Security and other users of the system. These are done in groups of 5 to 10 people and can be done on site or via web based training.

System administration is easily accomplished via a user-friendly interface on the Comview client website. This allows a designated client representative to quickly modify and update user information, access rights, trunk information, and department/extension assignments.

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We work extensively with our clients to create electronic exchange of user information on an ongoing basis whenever possible. This saves the time of manual updates. In the event that electronic exchange is not possible,
we provide an easy to use MAC screen to easily keep your user information up to date. In many cases these updates are completed by the service technicians at the time the MAC is completed. Service personnel can be given access to the MAC module while preventing access to reporting.